Requests and documents

We provide you with requests, manuals, guides, and other types of documents that you can use in your relationship with us, the electricity distribution company.
Tehnician in echipament de protectie utilizand un laptop pentru monitorizarea retelei electrice.

HUB for documents

Browse our document HUB and download what you need.

Approvals and inverters

View the technical connection approvals, connection certificates, and inverters declared compliant by ANRE for energy producers.

Technical specifications of smart meters

Learn more about how the smart meter works with the materials below!

Want to request compensation due to overvoltage? Here’s how!

Download, complete, and send the request below to your electricity supplier if you want to claim compensation in case your appliances were damaged due to overvoltage.

Voltage variations and quality verification

We do everything possible to distribute electricity under proper technical conditions, but fluctuations can sometimes be unavoidable. Causes of high voltage variations may include electricity theft, unapproved residential area developments, power restoration after an outage, your internal installation, and more.

Submit a complaint about voltage quality, and we will respond within 20 calendar days. We will monitor quality parameters at the delimitation point (between our installation and your internal installation) for seven consecutive days by installing a quality analyzer. The monitoring cost is covered by us unless it is determined that the quality drop is caused by you or if it is your second unjustified complaint within a month. If your complaint is justified, we will compensate you with 130 RON (for low voltage) or 270 RON (for medium and high voltage).

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Guides and manuals

Check out more guides and manuals to help you with electricity distribution-related activities.

Guides
Guide for completing the ATR request and questionnaire
pdf (244.40 KB)
Download
Guides
Coonection to the power grid: consumers guide
pdf (2.27 MB)
Download
Guides
Facebook Community Guide for Rețele Electrice România
pdf (38.27 KB)
Download
Manual
Online connection request manual – consumers
pdf (1.10 MB)
Download
Manual
Online connection request manual – developers
pdf (1.08 MB)
Download
Manual
Online connection request manual – producers/prosumers
pdf (1.32 MB)
Download
Manual
Smart meter usage manual
pdf (5.10 MB)
Download

Registration of vulnerable customers

For individuals whose lives depend on electricity, such as those using oxygen devices, we ensure power supply continuity under all conditions through special means. We take all necessary measures to prevent disconnection of the consumption site, prioritize the resolution of unplanned outages, guarantee an additional power source, and provide the vulnerable customer with an emergency phone number.

To register you as a vulnerable consumer, the holder of the electricity supply or distribution contract at your residence must submit the following documents to us through the supplier:

  • a request including the name of the vulnerable person, the address, the POD of the consumption site, and a contact phone number;
  • a valid medical document certifying the vulnerability, stamped by the specialist doctor and endorsed by the family doctor;
  • a copy of the identity card of the vulnerable person (the address may be different from the consumption site);
  • a copy of the identity card of the contract holder (if different).

Attention: We prioritize calls from the registered phone number – please notify us if it changes!