Consumers

If you are one of our residential or business clients, this information is for you. Learn about the connection to the grid process, how we measure energy consumption, and the types of requests you can submit to us.
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Connection to the power grid

Are you building a home or planning to purchase a house that needs to be connected to the power grid? Discover the steps you need to follow, as well as the costs and required documents.
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Energy consumption measurement

Measuring electricity consumption is an essential service we offer to our customers. Stay informed! Update your knowledge about energy consumption measurement, consumption points, and smart meters.
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Claims and documents

Find forms and useful guides for the connection process, learn how to notify us when changing your electricity supplier, how to request a power supplementation, how to claim indemnities for damaged appliances, and how to become a prosumer.
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Compensation payments

Has your home been without electricity for more than 20 hours? Have you submitted a connection to the power grid request and not received a response? Find out what compensation you are entitled to if we fail to meet the performance standards.
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Legislation and procedures

Our activity as a distribution operator is regulated by competent authorities and internal procedures. Learn more about electricity distribution to users by reading the legislation that governs our services.
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Manual limitations and disconnections

Are you a business client? Then you should know that specific measures, such as manual limitations and disconnections, may be applied by the distribution operator in the event of a national energy system (SEN) deficit. The limitation regulations define the conditions under which the maximum operational power of major electricity consumers is reduced to the minimum technological power in exceptional situations. The manual disconnection regulations specify the conditions under which certain major consumers are manually disconnected in case of an energy shortage in the national system—an extremely rare occurrence. At the national level, these regulations are updated semi-annually (for April-September and October-March periods), based on consumer lists submitted by distribution operators and the transmission system operator. These lists include consumer information, the power supply lines, the disconnected power, and the limited power levels.