Our activity
Our core activity is electricity distribution. We embrace an innovative working style: we act with agility and focus on digitalization. We invest in smart and resilient grids. Every year, we distribute over 15 TWh of electricity through 134,000 kilometers of high, medium, and low-voltage networks, including overhead and underground power lines.
Our activity
The services we offer are:
- connection to the power grid – connecting customers to the power grid;
- electricity distribution – supplying electricity to customers connected to the power grid;
- consumption measurement – installing and maintaining meters, monitoring, and reporting electrical measurements.
We serve over three million customers: residential, business, developers, and energy producers.
Objectives
We prioritize digitalization and safety. Discover our key objectives!
Smart grid – The Networks of the Future
We are transforming the networks we manage into smart grids through digitalization and continuous investments in modernization projects. A resilient network – where incidents are easily detected and resolved quickly, sometimes remotely – is one of our main objectives.
Quality and safety
Our priorities include improving service quality by reducing the number and duration of power outages, increasing the safety of installations, ensuring health and safety for our employees, partners, and customers, minimizing environmental impact, and reducing technical and commercial losses in electricity networks.
Compliance programs
We comply with the legal separation requirements between electricity distribution companies and energy supply companies within the PPC Group, including in communications and advertising. We adhere to the provisions of the Regulation on compliance program monitoring by the National Energy Regulatory Authority (ANRE), approved by ANRE Order No. 97/2021, amended and supplemented by ANRE Order No. 90/2023. Check our compliance programs to ensure we fulfill our legal obligations.
Romania
The compliance agent: The National Energy Regulatory Authority (ANRE) has appointed Gabriel Negru (phone number 0752028407, e-mail address negru18expert@gmail.com) as the compliance officer for a four-year term, starting January 1, 2024, through authorizations No. 65/20.12.2023 (for Rețele Electrice Muntenia – as the absorbing company of the companies Rețele Electrice Banat S.A. and Rețele Electrice Dobrogea S.A., renamed Rețele Electrice România S.A.).
Power grid development plans
Check out our electricity network development plans for the 2024-2033.
Performance indicators
Find below some of the most important performance indicators reported by our company.
For more details, read the performance standard summary or visit the dedicated page.
Check our performance indicators regarding the continuity in the power supply! SAIDI (System Average Interruption Duration Index) and SAIFI (System Average Interruption Frequency Index) are the yearly averages of the duration and, respectively, frequency of the outages per customer.
Indicators regarding the continuity in the power supply, Muntenia (2018 – 2023)
- SAIDI – planned outage duration: 46.58 min (2018), 55.34 min (2019), 36.28 min (2020), 37.83 min (2021), 39.64 min (2022), 38.01 min (2023)
- SAIDI – unplanned outage duration: 138.03 min (2018), 142.8 min (2019), 120.07 min (2020), 98.52 min (2021), 77.50 min (2022), 76.65 min (2023)
- SAIFI – planned outage number: 0.21 (2018), 0.22 (2019), 0.20 (2020), 0.18 (2021), 0.20 (2022), 0.19 (2023)
- SAIFI – unplanned outage number: 3.15 (2018), 3.64 (2019), 2.95 (2020), 2.6 (2021), 2.33 (2022), 2.30 (2023)
Indicators regarding the continuity in the power supply, Banat (2018 – 2023)
- SAIDI – planned outage duration: 198.2 min (2018), 208.58 min (2019), 218.60 min (2020), 265.73 min (2021), 177.86 min (2022), 188.94 min (2023)
- SAIDI – unplanned outage duration: 214.74 min (2018), 227.4 min (2019), 164.18 min (2020), 134.99 min (2021), 117.81 min (2022), 105.42 min (2023)
- SAIFI – planned outage number: 0.67 (2018), 0.76 (2019), 0.75 (2020), 0.87 (2021), 0.64 (2022), 0.69 (2023)
- SAIFI – unplanned outage number: 4.44 (2018), 4.74 (2019), 3.90 (2020), 3.24 (2021), 3.03 (2022), 2.62 (2023)
Indicators regarding the continuity in the power supply, Dobrogea (2018-2023)
- SAIDI – planned outage duration: 163.85 min (2018), 230.19 min (2019), 137.32 min (2020), 227.81 min (2021), 140.87 min (2022), 144.81 min (2023)
- SAIDI – unplanned outage duration: 188.8 min (2018), 147.65 min (2019), 134.98 min (2020), 114.72 min (2021), 90.32 min (2022), 96.79 min (2023)
- SAIFI – planned outage number: 0.75 (2018), 0.97 (2019), 0.61 (2020), 0.98 (2021), 0.59 (2022), 0.61 (2023)
- SAIFI – unplanned outage number: 4.37 (2018), 4.18 (2019), 3.90 (2020), 3.32 (2021), 2.89 (2022), 2.80 (2023)
Connection-related indicators, Muntenia (2019-2023)
Connection-related indicators, Muntenia (2019-2023)
- The average term for the issue of GCP: 16.85 days (2019), 11.51 days (2020), 9.87 days (2021), 13 days (2022), 14.39 days (2023) – for cases requiring a solution study; 18.15 days (2019), 17.56 days (2020), 23.33 days (2021), 20 days (2022), 21.67 days (2023) – for cases requiring a solution sheet.
- The average duration of the connection to the grid process: 96 days (2019), 92.32 days (2020), 115.75 days (2021), 112 days (2022), 129.51 days (2023)
- The average cost of the low voltage connection to the grid process: 869.66 RON (2019), 899.5 RON (2020), 958 RON (2021), 1,257 RON (2022), 1,616.63 RON (2023)
- The average response time to low voltage connection to grid complaints: 13 days (2019), 13.17 days (2020), 15.51 days (2021), 21 days (2022), 23.75 days (2023)
Connection-related indicators, Banat (2019-2023)
- The average term for the issue of GCP: 3.6 days (2019), 8.78 days (2020), 6.67 days (2021), 18 days (2022), 29.6 days (2023) – for cases requiring a solution study; 22.54 days (2019), 25.2 days (2020), 27.30 days (2021), 24 days (2022), 21.29 days (2023) – for cases requiring a solution sheet.
- The average duration of the connection to the grid process: 143 days (2019), 146.25 days (2020), 162.22 days (2021), 152 days (2022), 123.01 days (2023).
- The average cost of the low voltage connection to the grid process: 2,161 RON (2019), 2,313 RON (2020), 2,341 RON (2021), 2,957 RON (2022), 2,624 RON (2023).
- The average response time to low voltage connection to grid complaints: 23 days (2019), 21.32 days (2020), 20.19 days (2021), 22 days (2022), 19.72 days (2023).
Connection-related indicators, Dobrogea (2019-2023)
- The average term for the issue of GCP: 18 days (2019) – for cases requiring a solution sheet; 9 days (2020), 26.43 days (2021), 15 days (2022), 17.74 days (2023) – for cases requiring a solution study; 23.34 days (2020), 16.68 days (2021), 22 days (2022), 15.56 days (2023) – for cases requiring a solution sheet.
- The average duration of the connection to the grid process: 123 days (2019), 130.07 days (2020), 123.36 days (2021), 132 days (2022), 111.39 days (2023).
- The average cost of the low voltage connection to the grid process: 1,794 RON (2019), 1,514 RON (2020), 1,444 RON (2021), 2,005 RON (2022), 2,231.07 RON (2023).
- The average response time to low voltage connection to grid complaints: 13 days (2019), 10.75 days (2020), 13.71 days (2021), 16 days (2022), 15.64 days (2023).