Compensations for reconnection to the power grid
Compensations you may receive if we delay reconnection to the power grid, installation, replacement, or meter reading
Ensuring a continuous electricity supply to consumers is a priority for us, and we act quickly when it is necessary to reconnect homes or businesses to power grid after outstanding electricity bills have been paid, or when a new meter needs to be installed or a faulty one replaced.
When, due to objective reasons, we delay reconnection, the installation of a new meter, the replacement of a faulty one, or the meter reading, we are legally required (according to the Performance Standard for the distribution service) to grant you certain compensations.
Find out more about the compensations you will receive from us:
| Voltage level | Reconnection timeframe | Compensation amount for individuals | Compensation amount for businesses |
|---|---|---|---|
| Low Voltage (LV) or Medium Voltage (MV) | Up to 2 business days | 90 RON | 130 RON |
| High Voltage (HV) | Up to 2 business days | 270 RON | 270 RON |
See the details below regarding the compensations you will receive if we fail to resolve various meter-related situations within the legally prescribed timeframes:
| Approved power | Meter situation | Timeframe for meter installation/replacement | Compensation amount |
|---|---|---|---|
| Above 100 kW | Missing, faulty, or non-functional meter | Up to 5 business days | 130 RON (for businesses) |
| 100 kW or less | Missing, faulty, or non-functional meter | Up to 10 business days | 130 RON (for individuals) |
| Any power level | Replacement/reprogramming at the request of the supplier/user who has a direct distribution contract with the operator, in case of a change in the applied tariff type according to the supply contract, if applying the new price requires a different type of meter or reprogramming the existing one | Up to 10 calendar days | 130 RON |
See below the compensations you are entitled to if we do not read your meter on time:
| Voltage level | Situation | Meter reading timeframe | Compensation amount |
|---|---|---|---|
| LV, MV, and HV | Meter reading for residential customers | 3 months | 10 RON |
| LV, MV, or HV | Meter reading for business customers | 6 months | 10 RON |
| LV, MV, and HV | Meter reading for prosumers | 1 month | 10 RON |
| LV | Lack of access to historical consumption data for users benefiting from smart electricity metering systems | 1 month | 30 RON |
Find out the compensation values you may receive if we fail to meet performance indicators regarding voltage quality:
| Voltage level | Situation | Compensation amount |
|---|---|---|
| LV | Failure to meet performance indicators for voltage quality | 70 RON for individuals and 130 RON for businesses |
| MV | Failure to meet performance indicators for voltage quality | 70 RON for individuals and 130 RON for businesses |
| HV | Failure to meet performance indicators for voltage quality | 270 RON for individuals or businesses |
The compensation for any of the situations mentioned above will reach you through us, your electricity distributor, if you have a direct distribution contract with us, or through your electricity supplier if the distribution contract is concluded with the ladder.
More details on how compensations are granted can be found here.