Contact us
Fill in the contact form below, and we will address your questions and complaints regarding our services as soon as possible. Additionally, from your online account, you can submit complaints or various requests. Create your online account here!
If you have noticed fraudulent activity involving electricity, you can send us the details using the form below by selecting the category Complaint and the interaction type Theft. Learn more about how you can report non-compliance with legal consumption norms here.
Contact Form
Power outages complaints 24/7
Toll-free telephone numbers for the territory of Romania
Banat:
0800 070 444
Dobrogea:
0800 070 555
Muntenia:
0800 070 888
Standard-rate telephone numbers
Banat:
(Arad, Caraș-Severin, Hunedoara, Timiș)
County prefix + 929
Dobrogea:
(Călărași, Constanța, Ialomița, Tulcea)
County prefix + 929
Muntenia:
(Bucharest, Ilfov, Giurgiu)
021 9291
Connection to the grid info
Call us if you need guidance on submitting a connection request to the electricity network or if you want to check the status of your request.
Call center working hours:
Monday – Friday:
08:00-16:00
Standard-rate numbers:
Banat:
0372 436 285
Numere cu tarif normal:
Dobrogea:
0372 436 286
Numere cu tarif normal:
Muntenia:
0372 436 287
Customer relations centers map and information points
For further assistance, visit our customer relations centers and information points. Search the map for addresses and business hours! You can also contact us online at office.info@reteleelectrice.ro – this email is not intended for complaints or claims; to register complaints and claims, please use the contact form above.
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