Granting compensations for delayed responses
Your requests are very important to us, your electricity distributor, and we strive to respond to all of them as quickly as possible.
Compensations you may receive for delayed responses
In situations where we are unable to respond within the maximum number of calendar days stipulated by law, we will grant compensations. Below, you can find information about the compensations we offer to our customers, based on voltage level, request type, and consumer type (individual or business):
| Voltage level | Request type | Maximum response time | Compensation amount for individuals | Compensation amount for businesses |
|---|---|---|---|---|
| Low Voltage (LV) or Medium Voltage (MV) | Information on the cause of outages | 15 calendar days | 40 RON | 70 RON |
| LV or MV | Information on voltage quality/waveform quality | 20 calendar days | 70 RON | 130 RON |
| LV or MV | Information on the accuracy of metered data or recalculation of electricity consumption | 15 calendar days | 40 RON | 70 RON |
| LV or MV | Information on the accuracy of metered data or recalculation of electricity consumption | 30 calendar days | 40 RON | 70 RON |
| High Voltage (HV) | Information on the cause of outages | 15 calendar days | 130 RON | 130 RON |
| HV | Information on voltage quality/waveform quality | 20 calendar days | 270 RON | 270 RON |
| HV | Information on the accuracy of metered data or recalculation of electricity consumption | 15 calendar days | 130 RON | 130 RON |
| HV | Information on any situations other than those mentioned above | 30 calendar days | 90 RON | 90 RON |
The compensation for any of the situations mentioned above will reach you through us, your electricity distributor, if you have a direct distribution contract with us, or through your electricity supplier, if the distribution contract is concluded through them. More details on how compensations are granted can be found here.