Compensations for the term to manage your requests/notifications

If you request information on the causes of the outages, in case you submit complaints on the voltage curve quality or the metered data regarding your consumption and other requirements regarding the electricity distribution service, we will answer within the term stipulated under the ANRE regulations. If for objective reasons we are unable to do that, you are entitled to compensation.

Read below the information, depending on the grid you connect to. Most household consumers are connected to the low voltage network.