Contact us

We are here for you. Contact us for information, power outage (failure) complaints or other aspects regarding our services.

Has the power supply to your home or business been interrupted? Visit the Power outages page, where you can find a map on which you can quickly check if the situation in your area is already under our attention

Fill in the contact form below and we will quickly pursue your questions and situations regarding our services. Alternatively, you can write to us directly from your online account - you can make complaints, submit requests and more. To create an online account, click here.

Please consult the complaints guide, where you'll find instructions for both filling in the contact form and creating your online account.

Before writing to us, we encourage you to visit our Frequently Asked Questions page, where you will find useful information about our services.

If you have noticed any type of fraudulent activity, you can send us the details by calling anonymously at the 0800500999 phone number or through the form below by selecting the Category Complaint and the Interaction Type Abductions. We will quickly take up your complaint and reply as soon as possible.

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List of our Customer Relations Centers and Info Points

If you need additional assistance, you can visit us both in the Customer Relations Centers and in Info Points of the Rețele Electrice companies. You can find the addresses, phone numbers and working hours below. For a faster and more convenient experience, you can also contact us online via the contact form above or from your online account.

Identify in the table below the nearest Customer Relations Center or Info Point for Rețele Electrice Banat.

County
City
Address
Contact point type
Working hours
Timiș
Timișoara
Ştefan cel Mare street, no. 24-26, ground floor
Customer relations center
Monday-Tuesday, 9:00-13:00
Caraș-Severin
Reșița
Bd. A. I. Cuza, no. 42, ground floor
Info point
First working day of the month, 9:00-13:00
Hunedoara
Deva
Cuza Vodă street, no. 11, ground floor
Info point
First working day of the month, 9:00-13:00
Arad
Arad
Iuliu Maniu street, no. 65-71, floor 2, room 204
Info point
First working day of the month, 9:00-13:00

Identify in the table below the nearest Customer Relations Center or Info Point for Rețele Electrice Dobrogea.

County
City
Address
Contact point type
Working hours
Constanța
Constanța
Nicolae Iorga street, no. 89A, ground floor
Customer relations center
Monday-Tuesday, 9:00-13:00
Tulcea
Tulcea
Victoriei street, no. 95, building A, ground floor
Info point
First working day of the month, 9:00-13:00
Ialomița
Slobozia
Bd. Chimiei, no. 10, ground floor
Info point
First working day of the month, 9:00-13:00
Călărași
Călărași
Dobrogei street, no. 50, floor 1
Info point
First working day of the month, 9:00-13:00

Identify in the table below the nearest Customer Relations Center or Info Point for Rețele Electrice Muntenia.

County
City
Address
Contact point type
Working hours
Bucureşti, Ilfov and Giurgiu counties
București
Sectorul 3, Calea Călărași nr.250, bloc S18, parter
Customer relations center
Monday-Tuesday, 9:00-13:00
Bucureşti, Ilfov and Giurgiu counties
Giurgiu
Dr. Ing. Marin D. Dracea street, no. 2, floor 1, room 8
Info point
First working day of the month, 9:00-13:00

Switching the electricity supplier and communications regarding the distribution contract

Exclusively for information related to changing of the supplier and distribution contract, you can contact via the e-mail addresses below. Any questions or queries sent to these addresses that do not relate to these topics will not be processed. For other questions and queries that you would like us to answer, please use the contact form above.

Banat
contractarebanat.ro@reteleelectrice.ro

Dobrogea
contractaredobrogea.ro@reteleelectrice.ro

Muntenia
contractaremuntenia.ro@reteleelectrice.ro