{"id":19190,"date":"2024-10-24T09:55:02","date_gmt":"2024-10-24T09:55:02","guid":{"rendered":"https:\/\/www.reteleelectrice.ro\/information\/standard-performanta\/compensatii\/"},"modified":"2025-07-16T12:41:18","modified_gmt":"2025-07-16T12:41:18","slug":"compensations","status":"publish","type":"page","link":"https:\/\/www.reteleelectrice.ro\/en\/information\/performance-standard\/compensations\/","title":{"rendered":"General information about compensation"},"content":{"rendered":"<body><p><!--  ADD patern code from wp code editor --><\/p>\n\n    <section id=\"\" class=\"block-hero\">\n                    <div class=\"top-hero\">\n                <div class=\"left\">\n                                                                                    <h1 class=\"title-hero\">General information about compensation<\/h1>\n                                                                <div class=\"text-hero\"> If we fail to fulfill certain activities related to electricity distribution, we are legally obligated to provide you with compensation.<\/div>\n                                                        <\/div>\n                        <div class=\"right\">\n                <img loading=\"lazy\" decoding=\"async\" width=\"920\" height=\"400\" src=\"https:\/\/www.reteleelectrice.ro\/wp-content\/uploads\/Informatii-generale-despre-compensatii.webp?w=920&amp;h=400&amp;crop=1\" class=\"attachment-hero size-hero\" alt=\"Persoan\u0103 utiliz\u00e2nd un laptop pentru documentare \u0219i gestionarea re\u021belelor electrice online.\" srcset=\"https:\/\/www.reteleelectrice.ro\/wp-content\/uploads\/Informatii-generale-despre-compensatii.webp 920w, https:\/\/www.reteleelectrice.ro\/wp-content\/uploads\/Informatii-generale-despre-compensatii.webp?resize=300,130 300w, https:\/\/www.reteleelectrice.ro\/wp-content\/uploads\/Informatii-generale-despre-compensatii.webp?resize=768,334 768w, https:\/\/www.reteleelectrice.ro\/wp-content\/uploads\/Informatii-generale-despre-compensatii.webp?resize=152,66 152w\" sizes=\"auto, (max-width: 920px) 100vw, 920px\">                <style type=\"text\/css\">\n                    @media only screen and (max-width: 1200px) {\n                        .block-hero .top-hero .main-slide .right img {\n                            object-position:\n                                                            % 0%;\n                        }\n                    }\n                <\/style>\n            <\/div>\n        <\/div>\n    <\/section>\n\n\n<section id=\"\" class=\"block-breadcrumbs\">\n    <ul id=\"breadcrumbs\" itemprop=\"breadcrumb\" class=\"breadcrumbs\"><li><a rel=\"home\" href=\"https:\/\/www.reteleelectrice.ro\/en\/\"><\/a><\/li><\/ul><\/section>\n\n<section id=\"\" class=\"block-whitecontainer\">\n    <div id=\"page-wrap\">\n        <div class=\"tabs\">\n            <div class=\"acf-innerblocks-container\">\n\n<h2 class=\"wp-block-heading\" id=\"h-how-compensation-is-granted\">How compensation is granted<\/h2>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:80%\">\n<p>If applicable, you will receive compensation automatically, without needing to submit a request. Compensation can be provided either through your electricity supplier (if your distribution contract was signed through them) or directly from us (if you have a direct distribution contract with us).<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>If your electricity distribution contract is signed through your supplier, here\u2019s how you will receive the compensation:<\/p>\n\n\n\n<div style=\"height:8px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>we, the electricity distributor, inform your supplier about the compensation within a maximum of 15 calendar days from the moment we determine that you are eligible to receive a monetary amount;<\/li>\n\n\n\n<li>once informed, your supplier has 30 calendar days to pay you the compensation.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>If you have a direct distribution contract with us, we will notify you about the compensation. The funds will be transferred into your account within a maximum of 30 calendar days.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:32px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n    <section id=\"\" class=\"block-faq\">\n                        <div class=\"faq-wrapp\">\n                        <div id=\"filters-wrapper\">\n                <button id=\"arrow-up\" class=\"arrow\"><\/button> <!-- Up Arrow -->\n                <div id=\"filters-container\">\n                    <div id=\"filters\" class=\"button-group\"> \n                                                    <button class=\"faq-filter-button tab0 is-checked\" data-filter=\".compensation-for-power-outages, .tab-faq-0\">Compensation for power outages<\/button>\n                                                        <button class=\"faq-filter-button tab1 \" data-filter=\".compensation-for-connection-to-the-power-grid-delays, .tab-faq-1\">Compensation for connection to the power grid delays<\/button>\n                                                        <button class=\"faq-filter-button tab2 \" data-filter=\".compensation-for-delayed-responses-to-your-requests, .tab-faq-2\">Compensation for delayed responses to your requests<\/button>\n                                                        <button class=\"faq-filter-button tab3 \" data-filter=\".compensation-for-delayed-reconnection-meter-installation-replacement-or-reading, .tab-faq-3\">Compensation for delayed reconnection, meter installation, replacement, or reading<\/button>\n                                                    <button class=\"faq-filter-button all\" data-filter=\"*\">All<\/button>\n                    <\/div>\n                <\/div>\n                <button id=\"arrow-down\" class=\"arrow\"><\/button> <!-- Down Arrow -->\n            <\/div>\n            <div class=\"faq-grid\">\n                                                <div class=\"element-item compensation-for-power-outages tab-faq-0\">\n                                                                            <h3 class=\"title accordion-title\">Compensation for power outages<\/h3>\n                                                                                                                <div class=\"accordion-short\">\n                                            <p>If we fail to restore electricity to your home or business within a certain number of hours after a power outage occurs, according to the National Energy Regulatory Authority (ANRE), you may be eligible for compensation from us.<\/p>\n                                        <\/div>\n                                                                                                                <div class=\"text accordion-desc\"><p>Additionally, if there are too many power outages within a year, you may also receive compensation. More details about compensation for power outages can be found here.<\/p>\n<\/div>\n                                                                    <\/div>\n                                                                <div class=\"element-item compensation-for-connection-to-the-power-grid-delays tab-faq-1\">\n                                                                            <h3 class=\"title accordion-title\">Compensation for connection to the power grid delays<\/h3>\n                                                                                                                <div class=\"accordion-short\">\n                                            <p>Connecting to the power grid is one of the most important services we provide to consumers, alongside electricity distribution and the measurement of energy consumption and production.<\/p>\n                                        <\/div>\n                                                                                                                <div class=\"text accordion-desc\"><p>The connection process involves several clear steps, many of which are our responsibility. For each step that we manage, we are legally required to meet specific deadlines. If we fail to meet these deadlines, you are entitled to receive compensation from us. Learn more about the compensation for connection delays <a href=\"https:\/\/www.reteleelectrice.ro\/en\/information\/performance-standard\/compensations\/connection-to-the-grid\">here<\/a>.<\/p>\n<\/div>\n                                                                    <\/div>\n                                                                <div class=\"element-item compensation-for-delayed-responses-to-your-requests tab-faq-2\">\n                                                                            <h3 class=\"title accordion-title\">Compensation for delayed responses to your requests<\/h3>\n                                                                                                                <div class=\"accordion-short\">\n                                            <p>Whether you submit a request regarding connection to the grid or want to access consumption data recorded by your meter, we aim to respond as quickly as possible.<\/p>\n                                        <\/div>\n                                                                                                                <div class=\"text accordion-desc\"><p>If we fail to respond within the maximum number of calendar days stipulated by law, we will provide you with compensation. Read more <a href=\"https:\/\/www.reteleelectrice.ro\/en\/information\/performance-standard\/compensations\/responses\">here<\/a>.<\/p>\n<\/div>\n                                                                    <\/div>\n                                                                <div class=\"element-item compensation-for-delayed-reconnection-meter-installation-replacement-or-reading tab-faq-3\">\n                                                                            <h3 class=\"title accordion-title\">Compensation for delayed reconnection, meter installation, replacement, or reading<\/h3>\n                                                                                                                <div class=\"accordion-short\">\n                                            <p>If, due to objective reasons, we delay the reconnection or installation of a new meter, we are legally required to provide you with compensation. You may also receive compensation if we delay reading your meter or replacing an old one.<\/p>\n                                        <\/div>\n                                                                                                                <div class=\"text accordion-desc\"><p>For more details, click <a href=\"https:\/\/www.reteleelectrice.ro\/en\/information\/performance-standard\/compensations\/reconnection\">here<\/a>.<\/p>\n<\/div>\n                                                                    <\/div>\n                                            <\/div>\n        <\/div>\n        <div id=\"msg-box\">We couldn\u2019t find any result, please try another word!<\/div>\n    <\/section>\n\n<\/div> \n        <\/div>\n    <\/div>\n<\/section>\n\n\n<p><\/p>\n<\/body>","protected":false},"excerpt":{"rendered":"<p>If we fail to fulfill certain activities related to electricity distribution, we are legally obligated to provide you with compensation.<\/p>\n","protected":false},"author":15,"featured_media":0,"parent":19185,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-19190","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.1 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Compensation for various electricity distribution situations | Retele Electrice<\/title>\n<meta name=\"description\" content=\"If we fail to fulfill certain activities related to electricity distribution, we are legally obligated to provide you with compensation.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.reteleelectrice.ro\/en\/information\/performance-standard\/compensations\/\" \/>\n<meta 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