{"id":19185,"date":"2024-10-23T10:24:04","date_gmt":"2024-10-23T10:24:04","guid":{"rendered":"https:\/\/www.reteleelectrice.ro\/information\/standard-performanta\/"},"modified":"2025-07-16T12:41:17","modified_gmt":"2025-07-16T12:41:17","slug":"performance-standard","status":"publish","type":"page","link":"https:\/\/www.reteleelectrice.ro\/en\/information\/performance-standard\/","title":{"rendered":"Performance standard"},"content":{"rendered":"<body><p><!--  ADD patern code from wp code editor --><\/p>\n\n    <section id=\"\" class=\"block-hero\">\n                    <div class=\"top-hero\">\n                <div class=\"left\">\n                                                                                    <h1 class=\"title-hero\">Performance standard in electricity distribution<\/h1>\n                                                                <div class=\"text-hero\"> Find out what the performance standard in electricity distribution is and how we ensure compliance.<\/div>\n                                                        <\/div>\n                        <div class=\"right\">\n                <img loading=\"lazy\" decoding=\"async\" width=\"920\" height=\"400\" src=\"https:\/\/www.reteleelectrice.ro\/wp-content\/uploads\/Standardul-de-performanta-in-distributia-energiei-electrice.webp?w=920&amp;h=400&amp;crop=1\" class=\"attachment-hero size-hero\" alt=\"Tehnician care inspecteaz\u0103 echipamente electrice \u00eentr-o sta\u021bie de transformare, folosind un laptop pentru monitorizare.\" srcset=\"https:\/\/www.reteleelectrice.ro\/wp-content\/uploads\/Standardul-de-performanta-in-distributia-energiei-electrice.webp 920w, https:\/\/www.reteleelectrice.ro\/wp-content\/uploads\/Standardul-de-performanta-in-distributia-energiei-electrice.webp?resize=300,130 300w, https:\/\/www.reteleelectrice.ro\/wp-content\/uploads\/Standardul-de-performanta-in-distributia-energiei-electrice.webp?resize=768,334 768w, https:\/\/www.reteleelectrice.ro\/wp-content\/uploads\/Standardul-de-performanta-in-distributia-energiei-electrice.webp?resize=152,66 152w\" sizes=\"auto, (max-width: 920px) 100vw, 920px\">                <style type=\"text\/css\">\n                    @media only screen and (max-width: 1200px) {\n                        .block-hero .top-hero .main-slide .right img {\n                            object-position:\n                                                            % 0%;\n                        }\n                    }\n                <\/style>\n            <\/div>\n        <\/div>\n    <\/section>\n\n\n<section id=\"\" class=\"block-breadcrumbs\">\n    <ul id=\"breadcrumbs\" itemprop=\"breadcrumb\" class=\"breadcrumbs\"><li><a rel=\"home\" href=\"https:\/\/www.reteleelectrice.ro\/en\/\"><\/a><\/li><\/ul><\/section>\n\n<section id=\"\" class=\"block-whitecontainer\">\n    <div id=\"page-wrap\">\n        <div class=\"tabs\">\n            <div class=\"acf-innerblocks-container\">\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p>The performance standard includes various obligations established by the National Energy Regulatory Authority (ANRE) regarding the services provided by us and other electricity distributors in the country. The obligations outlined in the performance standard apply to all categories of customers \u2013 residential consumers, producers, prosumers, and real estate developers. Consult the <a href=\"https:\/\/www.reteleelectrice.ro\/wp-content\/uploads\/sinteza-standard-de-performanta.pdf\">summary of the performance standard<\/a>. <\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:32px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n    <section id=\"\" class=\"block-faq\">\n                        <div class=\"faq-wrapp\">\n                        <div id=\"filters-wrapper\">\n                <button id=\"arrow-up\" class=\"arrow\"><\/button> <!-- Up Arrow -->\n                <div id=\"filters-container\">\n                    <div id=\"filters\" class=\"button-group\"> \n                                                    <button class=\"faq-filter-button tab0 is-checked\" data-filter=\".power-supply-to-consumers, .tab-faq-0\">Power supply to consumers<\/button>\n                                                        <button class=\"faq-filter-button tab1 \" data-filter=\".technical-quality-of-electricity, .tab-faq-1\">Technical quality of electricity<\/button>\n                                                        <button class=\"faq-filter-button tab2 \" data-filter=\".commercial-quality-of-electricity, .tab-faq-2\">Commercial quality of electricity<\/button>\n                                                        <button class=\"faq-filter-button tab3 \" data-filter=\".compensation, .tab-faq-3\">Compensation<\/button>\n                                                        <button class=\"faq-filter-button tab4 \" data-filter=\".reimbursements, .tab-faq-4\">Reimbursements<\/button>\n                                                    <button class=\"faq-filter-button all\" data-filter=\"*\">All<\/button>\n                    <\/div>\n                <\/div>\n                <button id=\"arrow-down\" class=\"arrow\"><\/button> <!-- Down Arrow -->\n            <\/div>\n            <div class=\"faq-grid\">\n                                                <div class=\"element-item power-supply-to-consumers tab-faq-0\">\n                                                                            <h3 class=\"title accordion-title\">Performance standard \u2013 electricity supply to consumers<\/h3>\n                                                                                                                <div class=\"accordion-short\">\n                                            <p>When your home or business is affected by a power outage, we intervene as quickly as possible to restore supply within the number of hours specified in the performance standard. If we fail to resolve the issue within the required timeframe, you may be eligible to receive compensation from us. Find more details <a href=\"https:\/\/www.reteleelectrice.ro\/en\/information\/performance-standard\/compensations\/outages\">here<\/a> about the duration and number of outages per year that qualify for compensation.<\/p>\n                                        <\/div>\n                                                                                                                <div class=\"text accordion-desc\"><p>In the event of power outages, we prioritize vulnerable customers whose lives depend on electricity, such as individuals relying on oxygen machines. If you are in such a situation or live with a vulnerable person, please contact us as soon as possible.<\/p>\n<\/div>\n                                                                    <\/div>\n                                                                <div class=\"element-item power-supply-to-consumers tab-faq-0\">\n                                                                            <h3 class=\"title accordion-title\">How can you register as a vulnerable consumer?<\/h3>\n                                                                                                                <div class=\"accordion-short\">\n                                            <p>To register in our records as a vulnerable consumer, the holder of the electricity supply or distribution contract at your address must send us, via the supplier, the following documents:<\/p>\n                                        <\/div>\n                                                                                                                <div class=\"text accordion-desc\"><ul>\n<li>a request including your name, address, <a href=\"https:\/\/www.reteleelectrice.ro\/en\/terms\">POD code<\/a> for the location, and a phone number where we can contact you. If communication needs to be handled by another person, please provide their name and phone number as well;<\/li>\n<li>a medical certificate from a specialist doctor, validated by a general practitioner, confirming that you are a vulnerable consumer;<\/li>\n<li>a copy of your identity card;<\/li>\n<li>a copy of the identity card of the contract owner (if applicable).<\/li>\n<\/ul>\n<p>Once registered in our database of vulnerable consumers, we will contact you and provide a special phone number for emergency situations. Every time you contact us from that number, your call will be given priority. Therefore, it is important that you call from the registered number and notify us if the number changes.<\/p>\n<\/div>\n                                                                    <\/div>\n                                                                <div class=\"element-item technical-quality-of-electricity tab-faq-1\">\n                                                                            <h3 class=\"title accordion-title\">Performance standard \u2013 technical quality of electricity<\/h3>\n                                                                                                                <div class=\"accordion-short\">\n                                            <p>The quality of electricity distribution services is very important to us, as we want all our customers to have access to electricity at appropriate standards. By \u201cappropriate standards,\u201d we mean, among other things, the absence of power outages and voltage fluctuations.<\/p>\n                                        <\/div>\n                                                                                                                <div class=\"text accordion-desc\"><p>If you notice voltage variations at home or at work, report them through your online account or using the form available on the <a href=\"https:\/\/www.reteleelectrice.ro\/en\/contact\">Contact<\/a> page. We will conduct specific measurements, analyze the situation, and provide a response within a maximum of 20 calendar days from the date of your request.<\/p>\n<\/div>\n                                                                    <\/div>\n                                                                <div class=\"element-item commercial-quality-of-electricity tab-faq-2\">\n                                                                            <h3 class=\"title accordion-title\">Performance standard \u2013 commercial quality of electricity<\/h3>\n                                                                                                                <div class=\"accordion-short\">\n                                            <p>Your requests are essential to us\u2014whether you contact us about connecting a new home, checking the functionality of a smart meter, or replacing a faulty smart meter.<\/p>\n                                        <\/div>\n                                                                                                                <div class=\"text accordion-desc\"><p>Whether you reach out to us directly through your <a href=\"https:\/\/contulmeu.reteleelectrice.ro\/PEDRO_SiteLogin\">online account<\/a> or indirectly via your electricity supplier, we will respond within 15 or 30 calendar days, as required by applicable legal provisions, to all inquiries regarding the connection process and the installation, replacement, or reprogramming of meters.<\/p>\n<\/div>\n                                                                    <\/div>\n                                                                <div class=\"element-item compensation tab-faq-3\">\n                                                                            <h3 class=\"title \">Performance standard \u2013 compensation<\/h3>\n                                                                                                                <div class=\"accordion-short\">\n                                            <p>If we fail to fulfill certain activities related to electricity distribution, we are legally required to provide you with compensation in accordance with the law.<\/p>\n                                        <\/div>\n                                                                                                        <\/div>\n                                                                <div class=\"element-item reimbursements tab-faq-4\">\n                                                                            <h3 class=\"title \">Performance standard \u2013 reimbursements<\/h3>\n                                                                                                                <div class=\"accordion-short\">\n                                            <p>There are situations where voltage surges in the electricity distribution network may damage household appliances or other electronic devices. In such cases, you can request reimbursement through your electricity supplier. Find more details <a href=\"https:\/\/www.reteleelectrice.ro\/en\/information\/performance-standard\/indemnity\">here<\/a>.<\/p>\n                                        <\/div>\n                                                                                                        <\/div>\n                                            <\/div>\n        <\/div>\n        <div id=\"msg-box\">We couldn\u2019t find any result, please try another word!<\/div>\n    <\/section>\n\n\n\n<div style=\"height:32px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<\/div> \n        <\/div>\n    <\/div>\n<\/section><\/body>","protected":false},"excerpt":{"rendered":"<p>Find out what the performance standard in electricity distribution is and how we ensure compliance in Retele Electrice 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