{"id":19027,"date":"2024-10-25T08:42:36","date_gmt":"2024-10-25T08:42:36","guid":{"rendered":"https:\/\/www.reteleelectrice.ro\/reconectare\/"},"modified":"2025-07-16T12:40:37","modified_gmt":"2025-07-16T12:40:37","slug":"reconnection","status":"publish","type":"page","link":"https:\/\/www.reteleelectrice.ro\/en\/information\/performance-standard\/compensations\/reconnection\/","title":{"rendered":"Compensations for reconnection to the power grid"},"content":{"rendered":"<body><section id=\"\" class=\"block-hero\">\n                    <div class=\"top-hero\">\n                <div class=\"left\">\n                                                                                    <h1 class=\"title-hero\">Compensations for reconnection to the power grid<\/h1>\n                                                                <div class=\"text-hero\"> Find out what compensations you may receive if we delay reconnection to the power grid, the installation of a new meter, the replacement of a faulty one, or the meter reading.<\/div>\n                                                        <\/div>\n                        <div class=\"right\">\n                <img loading=\"lazy\" decoding=\"async\" width=\"920\" height=\"400\" src=\"https:\/\/www.reteleelectrice.ro\/wp-content\/uploads\/Compensatii-pentru-reconectarea-la-retea.webp?w=920&amp;h=400&amp;crop=1\" class=\"attachment-hero size-hero\" alt=\"Femeie t\u00e2n\u0103ra care lucreaz\u0103 pe laptop dintr-un balansoar, \u00eentr-o camera cu lumin\u0103 ambiental\u0103 cald\u0103.\" srcset=\"https:\/\/www.reteleelectrice.ro\/wp-content\/uploads\/Compensatii-pentru-reconectarea-la-retea.webp 920w, https:\/\/www.reteleelectrice.ro\/wp-content\/uploads\/Compensatii-pentru-reconectarea-la-retea.webp?resize=300,130 300w, https:\/\/www.reteleelectrice.ro\/wp-content\/uploads\/Compensatii-pentru-reconectarea-la-retea.webp?resize=768,334 768w, https:\/\/www.reteleelectrice.ro\/wp-content\/uploads\/Compensatii-pentru-reconectarea-la-retea.webp?resize=152,66 152w\" sizes=\"auto, (max-width: 920px) 100vw, 920px\">                <style type=\"text\/css\">\n                    @media only screen and (max-width: 1200px) {\n                        .block-hero .top-hero .main-slide .right img {\n                            object-position:\n                                                            % 0%;\n                        }\n                    }\n                <\/style>\n            <\/div>\n        <\/div>\n    <\/section>\n\n\n<section id=\"\" class=\"block-breadcrumbs\">\n    <ul id=\"breadcrumbs\" itemprop=\"breadcrumb\" class=\"breadcrumbs\"><li><a rel=\"home\" href=\"https:\/\/www.reteleelectrice.ro\/en\/\"><\/a><\/li><\/ul><\/section>\n\n<section id=\"\" class=\"block-whitecontainer\">\n    <div id=\"page-wrap\">\n        <div class=\"tabs\">\n            <div class=\"acf-innerblocks-container\">\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:80%\">\n<h2 class=\"wp-block-heading\" id=\"h-compensations-you-may-receive-if-we-delay-reconnection-to-the-power-grid-installation-replacement-or-meter-reading\">Compensations you may receive if we delay reconnection to the power grid, installation, replacement, or meter reading<\/h2>\n\n\n\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Ensuring a continuous electricity supply to consumers is a priority for us, and we act quickly when it is necessary to reconnect homes or businesses to power grid after outstanding electricity bills have been paid, or when a new meter needs to be installed or a faulty one replaced.<\/p>\n\n\n\n<div style=\"height:8px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>When, due to objective reasons, we delay reconnection, the installation of a new meter, the replacement of a faulty one, or the meter reading, we are legally required (according to the Performance Standard for the distribution service) to grant you certain compensations.<\/p>\n\n\n\n<div style=\"height:8px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Find out more about the compensations you will receive from us:<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:100%\">\n<figure class=\"wp-block-table alignleft is-style-stripes\"><table class=\"custom-table\"><thead><tr><th class=\"has-text-align-left\" data-align=\"left\" scope=\"col\">Voltage level<\/th><th class=\"has-text-align-left\" data-align=\"left\" scope=\"col\">Reconnection timeframe<\/th><th class=\"has-text-align-left\" data-align=\"left\" scope=\"col\">Compensation amount for individuals<\/th><th scope=\"col\">Compensation amount for businesses<\/th><\/tr><\/thead><tbody><tr><td class=\"has-text-align-left\" data-align=\"left\" data-label=\"Voltage level\">Low Voltage (LV) or Medium Voltage (MV)<\/td><td class=\"has-text-align-left\" data-align=\"left\" data-label=\"Reconnection timeframe\">Up to 2 business days<\/td><td class=\"has-text-align-left\" data-align=\"left\" data-label=\"Compensation amount for individuals\">90 RON<\/td><td data-label=\"Compensation amount for businesses\">130 RON<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\" data-label=\"Voltage level\">High Voltage (HV)<\/td><td class=\"has-text-align-left\" data-align=\"left\" data-label=\"Reconnection timeframe\">Up to 2 business days<\/td><td class=\"has-text-align-left\" data-align=\"left\" data-label=\"Compensation amount for individuals\">270 RON<\/td><td data-label=\"Compensation amount for businesses\">270 RON<\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:46px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:80%\">\n<p style=\"padding-top:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--30)\">See the details below regarding the compensations you will receive if we fail to resolve various meter-related situations within the legally prescribed timeframes:<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:8px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:100%\">\n<figure class=\"wp-block-table alignleft is-style-stripes\"><table class=\"custom-table\"><thead><tr><th class=\"has-text-align-left\" data-align=\"left\" scope=\"col\">Approved power<\/th><th class=\"has-text-align-left\" data-align=\"left\" scope=\"col\">Meter situation<\/th><th class=\"has-text-align-left\" data-align=\"left\" scope=\"col\">Timeframe for meter installation\/replacement <\/th><th scope=\"col\">Compensation amount<\/th><\/tr><\/thead><tbody><tr><td class=\"has-text-align-left\" data-align=\"left\" data-label=\"Approved power\">Above 100 kW<\/td><td class=\"has-text-align-left\" data-align=\"left\" data-label=\"Meter situation\">Missing, faulty, or non-functional meter<\/td><td class=\"has-text-align-left\" data-align=\"left\" data-label=\"Timeframe for meter installation\/replacement \">Up to 5 business days<\/td><td data-label=\"Compensation amount\">130 RON (for businesses)<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\" data-label=\"Approved power\">100 kW or less<\/td><td class=\"has-text-align-left\" data-align=\"left\" data-label=\"Meter situation\">Missing, faulty, or non-functional meter<\/td><td class=\"has-text-align-left\" data-align=\"left\" data-label=\"Timeframe for meter installation\/replacement \">Up to 10 business days<\/td><td data-label=\"Compensation amount\">130 RON (for individuals)<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\" data-label=\"Approved power\">Any power level<\/td><td class=\"has-text-align-left\" data-align=\"left\" data-label=\"Meter situation\">Replacement\/reprogramming at the request of the supplier\/user who has a direct distribution contract with the operator, in case of a change in the applied tariff type according to the supply contract, if applying the new price requires a different type of meter or reprogramming the existing one<\/td><td class=\"has-text-align-left\" data-align=\"left\" data-label=\"Timeframe for meter installation\/replacement \">Up to 10 calendar days<\/td><td data-label=\"Compensation amount\">130 RON<\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:46px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:80%\">\n<p style=\"padding-top:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--30)\">See below the compensations you are entitled to if we do not read your meter on time:<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:8px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:100%\">\n<figure class=\"wp-block-table alignleft is-style-stripes\"><table class=\"custom-table\"><thead><tr><th class=\"has-text-align-left\" data-align=\"left\" scope=\"col\">Voltage level<\/th><th class=\"has-text-align-left\" data-align=\"left\" scope=\"col\">Situation<\/th><th class=\"has-text-align-left\" data-align=\"left\" scope=\"col\">Meter reading timeframe<\/th><th scope=\"col\">Compensation amount<\/th><\/tr><\/thead><tbody><tr><td class=\"has-text-align-left\" data-align=\"left\" data-label=\"Voltage level\">LV, MV, and HV<\/td><td class=\"has-text-align-left\" data-align=\"left\" data-label=\"Situation\">Meter reading for residential customers<\/td><td class=\"has-text-align-left\" data-align=\"left\" data-label=\"Meter reading timeframe\">3 months<\/td><td data-label=\"Compensation amount\">10 RON<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\" data-label=\"Voltage level\">LV, MV, or HV<\/td><td class=\"has-text-align-left\" data-align=\"left\" data-label=\"Situation\">Meter reading for business customers<\/td><td class=\"has-text-align-left\" data-align=\"left\" data-label=\"Meter reading timeframe\">6 months<\/td><td data-label=\"Compensation amount\">10 RON<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\" data-label=\"Voltage level\">LV, MV, and HV<\/td><td class=\"has-text-align-left\" data-align=\"left\" data-label=\"Situation\">Meter reading for prosumers<\/td><td class=\"has-text-align-left\" data-align=\"left\" data-label=\"Meter reading timeframe\">1 month<\/td><td data-label=\"Compensation amount\">10 RON<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\" data-label=\"Voltage level\">LV<\/td><td class=\"has-text-align-left\" data-align=\"left\" data-label=\"Situation\">Lack of access to historical consumption data for users benefiting from smart electricity metering systems<\/td><td class=\"has-text-align-left\" data-align=\"left\" data-label=\"Meter reading timeframe\">1 month<\/td><td data-label=\"Compensation amount\">30 RON<\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:46px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:80%\">\n<p style=\"padding-top:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--30)\">Find out the compensation values you may receive if we fail to meet performance indicators regarding voltage quality:<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:8px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:100%\">\n<figure class=\"wp-block-table alignleft is-style-stripes\"><table class=\"custom-table\"><thead><tr><th class=\"has-text-align-left\" data-align=\"left\" scope=\"col\">Voltage level<\/th><th class=\"has-text-align-left\" data-align=\"left\" scope=\"col\">Situation<\/th><th scope=\"col\">Compensation amount<\/th><\/tr><\/thead><tbody><tr><td class=\"has-text-align-left\" data-align=\"left\" data-label=\"Voltage level\">LV<\/td><td class=\"has-text-align-left\" data-align=\"left\" data-label=\"Situation\">Failure to meet performance indicators for voltage quality<\/td><td data-label=\"Compensation amount\">70 RON for individuals and 130 RON for businesses<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\" data-label=\"Voltage level\">MV<\/td><td class=\"has-text-align-left\" data-align=\"left\" data-label=\"Situation\">Failure to meet performance indicators for voltage quality<\/td><td data-label=\"Compensation amount\">70 RON for individuals and 130 RON for businesses<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\" data-label=\"Voltage level\">HV<\/td><td class=\"has-text-align-left\" data-align=\"left\" data-label=\"Situation\">Failure to meet performance indicators for voltage quality<\/td><td data-label=\"Compensation amount\">270 RON for individuals or businesses<\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:46px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:80%\">\n<p style=\"padding-top:var(--wp--preset--spacing--40)\">The compensation for any of the situations mentioned above will reach you through us, your electricity distributor, if you have a direct distribution contract with us, or through your electricity supplier if the distribution contract is concluded with the ladder.<\/p>\n\n\n\n<p style=\"padding-top:var(--wp--preset--spacing--40)\">More details on how compensations are granted can be found <a href=\"\/en\/?page_id=19190\">here<\/a>.<\/p>\n<\/div>\n<\/div>\n\n<\/div> \n        <\/div>\n    <\/div>\n<\/section><\/body>","protected":false},"excerpt":{"rendered":"<p>Afl\u0103 ce compensa\u021bii po\u021bi primi dac\u0103 \u00eent\u00e2rziem cu reconectarea, cu montarea contorului nou cu sau \u00eenlocuirea unuia defect ori cu citirea contorului.<\/p>\n","protected":false},"author":15,"featured_media":8945,"parent":19190,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-19027","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.1 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Compensations for reconnection to the grid | Retele Electrice<\/title>\n<meta name=\"description\" content=\"Find out what compensations you may receive if we delay reconnection, the installation of a new meter, the replacement of a faulty one, or the meter reading.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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