{"id":19020,"date":"2024-10-25T09:49:54","date_gmt":"2024-10-25T09:49:54","guid":{"rendered":"https:\/\/www.reteleelectrice.ro\/despagubiri\/"},"modified":"2025-09-20T09:18:22","modified_gmt":"2025-09-20T09:18:22","slug":"indemnity","status":"publish","type":"page","link":"https:\/\/www.reteleelectrice.ro\/en\/information\/performance-standard\/indemnity\/","title":{"rendered":"Indemnity for damaged appliances"},"content":{"rendered":"<body><section id=\"\" class=\"block-hero\">\n                    <div class=\"top-hero\">\n                <div class=\"left\">\n                                                                                    <h1 class=\"title-hero\">Indemnity for damaged appliances<\/h1>\n                                                                <div class=\"text-hero\"> There are situations when power surges in the electricity distribution network affect household appliances or other electronic devices belonging to consumers. In such cases, you can claim indemnity through your electricity supplier.<\/div>\n                                                        <\/div>\n                        <div class=\"right\">\n                <img loading=\"lazy\" decoding=\"async\" width=\"920\" height=\"400\" src=\"https:\/\/www.reteleelectrice.ro\/wp-content\/uploads\/despagubiri-pentru-electrocasnicele-defecte.webp?w=920&amp;h=400&amp;crop=1\" class=\"attachment-hero size-hero\" alt=\"Frigider alb intr-o bucatarie moderna, cu un design simplu si lumina naturala care patrunde prin feronerie\" srcset=\"https:\/\/www.reteleelectrice.ro\/wp-content\/uploads\/despagubiri-pentru-electrocasnicele-defecte.webp 920w, https:\/\/www.reteleelectrice.ro\/wp-content\/uploads\/despagubiri-pentru-electrocasnicele-defecte.webp?resize=300,130 300w, https:\/\/www.reteleelectrice.ro\/wp-content\/uploads\/despagubiri-pentru-electrocasnicele-defecte.webp?resize=768,334 768w, https:\/\/www.reteleelectrice.ro\/wp-content\/uploads\/despagubiri-pentru-electrocasnicele-defecte.webp?resize=152,66 152w\" sizes=\"auto, (max-width: 920px) 100vw, 920px\">                <style type=\"text\/css\">\n                    @media only screen and (max-width: 1200px) {\n                        .block-hero .top-hero .main-slide .right img {\n                            object-position:\n                                                            % 0%;\n                        }\n                    }\n                <\/style>\n            <\/div>\n        <\/div>\n    <\/section>\n\n\n<section id=\"\" class=\"block-breadcrumbs\">\n    <ul id=\"breadcrumbs\" itemprop=\"breadcrumb\" class=\"breadcrumbs\"><li><a rel=\"home\" href=\"https:\/\/www.reteleelectrice.ro\/en\/\"><\/a><\/li><\/ul><\/section>\n\n<section id=\"\" class=\"block-whitecontainer\">\n    <div id=\"page-wrap\">\n        <div class=\"tabs\">\n            <div class=\"acf-innerblocks-container\">\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:80%\">\n<h2 class=\"wp-block-heading\" id=\"h-are-you-a-supplier-create-an-online-account-and-quickly-submit-your-customers-requests\">Are you a supplier? Create an online account and quickly submit your customers\u2019 requests!<\/h2>\n\n\n\n<p><br>If you are an electricity supplier, you can easily and quickly create an online account on our website to submit indemnity claims for your customers directly from your online account. Log in if you already have one.<\/p>\n\n\n\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-b3a083b2 wp-block-buttons-is-layout-flex\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-button is-style-dark global-button-custom\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/contulmeu.reteleelectrice.ro\/s\/registration-page?language=ro\" target=\"_blank\" rel=\"noreferrer noopener\">Create an online account<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-white global-button-custom\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/contulmeu.reteleelectrice.ro\/PEDRO_SiteLogin\" style=\"padding-right:20px;padding-left:20px\" target=\"_blank\" rel=\"noreferrer noopener\">Log in<\/a><\/div>\n<\/div>\n\n\n\n<p><br>On your account\u2019s main page, you will find the \u201c<strong><strong>Contract online services<\/strong><\/strong>\u201d category in the right-hand menu. Click on the \u201c<strong><strong>Indemnit<\/strong>ies<\/strong>\u201d option to submit indemnity claims for consumers.<\/p>\n\n\n\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n\n<\/div> \n        <\/div>\n    <\/div>\n<\/section>\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<h2 class=\"wp-block-heading\" id=\"h-find-out-in-which-situations-you-can-receive-indemnity-if-you-are-a-residential-customer-or-prosumer\">Find out in which situations you can receive indemnity if you are a residential customer or prosumer.<\/h2>\n\n\n\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>We, your distribution operator, ensure a continuous power supply to your home at optimal operating parameters. However, in some cases, our distribution networks may be affected by power surges. This may cause incidents in your household\u2019s internal electrical installation, directly impacting some of your appliances, which may burn out or malfunction. If such a situation occurs, you are entitled to indemnity from us, in accordance with legal provisions, if you are a residential consumer or a prosumer and all of the following conditions are met:<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n\n\n\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><section id=\"\" class=\"block-customcolumns \">\n    <div class=\"column-blocks\">\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>The equipment was damaged due to a power surge in our distribution network.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>The power surge was not caused by an atmospheric event, such as lightning.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>You have an active electricity supply contract.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>You have submitted a written request to your electricity supplier in due time.<\/p>\n<\/div>\n<\/div>\n\n<\/div>\n<\/section><\/div>\n<\/div>\n\n\n\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"h-find-out-below-how-you-can-receive-indemnity-from-us\">Find out below how you can receive indemnity from us:<\/h6>\n\n\n\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<section id=\"\" class=\"block-whitecontainer\">\n    <div id=\"page-wrap\">\n        <div class=\"tabs\">\n            <div class=\"acf-innerblocks-container\">\n<section id=\"\" class=\"block-racordare\">\n    <div class=\"timeline-component\">\n        <!-- Slider pentru etape -->\n        <div class=\"slider-etape\" id=\"slider-etape\">\n\n        \n                            <div class=\"etapa global-button global-button-gray\" id=\"etapa-0\" data-index=\"0\">\n                    Find out below how you can receive indemnity from us:                <\/div>\n                            <div class=\"etapa global-button global-button-gray\" id=\"etapa-1\" data-index=\"1\">\n                    2. Situation verification                <\/div>\n                            <div class=\"etapa global-button global-button-gray\" id=\"etapa-2\" data-index=\"2\">\n                    3. Decision on granting indemnity                <\/div>\n                            <div class=\"etapa global-button global-button-gray\" id=\"etapa-3\" data-index=\"3\">\n                    4. Indemnity payment                <\/div>\n            \n        <\/div>\n        \n        <!-- Container pentru select, va fi afi&#537;at doar pe mobil -->\n        <div class=\"select-etape-mobile\" id=\"select-etape-mobile\">\n            <select id=\"select-etape\" name=\"select-etape\">\n                                    <option value=\"0\">Find out below how you can receive indemnity from us:<\/option>\n                                    <option value=\"1\">2. Situation verification<\/option>\n                                    <option value=\"2\">3. Decision on granting indemnity<\/option>\n                                    <option value=\"3\">4. Indemnity payment<\/option>\n                            <\/select>\n        <\/div>\n        <script type=\"text\/javascript\">\n            const etape = [{\"nume\":\"Find out below how you can receive indemnity from us:\",\"durata\":\"13\",\"titlulDurata\":\"Stage 1\",\"titleSidebar\":\"Submitting the indemnity request\",\"subtitleSidebar\":\"Stage 1\",\"timelineImage\":\"\",\"pasi\":[{\"step\":\"Step 1\",\"title\":\"Submitting the indemnity request\"},{\"step\":\"Step 2\",\"title\":\"Submitting the request to the distributor\"}]},{\"nume\":\"2. Situation verification\",\"durata\":\"10\",\"titlulDurata\":\"Stage 2\",\"titleSidebar\":\"Verifying the situation\",\"subtitleSidebar\":\"Stage 2\",\"timelineImage\":\"\",\"pasi\":[{\"step\":\"Step 1\",\"title\":\"Verifying the situation\"}]},{\"nume\":\"3. 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Indemnity payment\",\"durata\":\"\",\"titlulDurata\":\"Step 4\",\"titleSidebar\":\"Indemnity payment\",\"subtitleSidebar\":\"Step 4\",\"timelineImage\":\"\",\"pasi\":[{\"step\":\"Step 1\",\"title\":\"Submitting supporting documents\"},{\"step\":\"Step 2\",\"title\":\"Calculating indemnity\"},{\"step\":\"Step 3\",\"title\":\"Payment of indemnity\"}]}];\n        <\/script>\n        <!-- Timeline -->\n        \n        \n        \n        <!-- main principal -->\n        <div class=\"main-content\">\n            <!-- pasii etapei curente -->\n            <div class=\"pasi\">\n                <div class=\"container-subtitle-title\" id=\"container-subtitle-title\"><\/div>\n                <div class=\"slider-pasi\" id=\"slider-pasi\"><\/div>\n            <\/div>\n            <!-- detalii pas curent -->\n            <div class=\"wrapp-pas\">\n                <div class=\"container-pasi\">\n                                                <div class=\"detalii-pas\">\n                                                                            <h2 class=\"sidebar-subtitle\">Submitting the indemnity request<\/h2>\n                                                                                                            <div class=\"who-acts\">\n                                                                                    <div class=\"who-acts-title\">\n                                                <div class=\"who-acts-profile-image\"><\/div>\n                                                <p>Responsible<\/p>customer                                            <\/div>\n                                                                                                                            <div class=\"who-acts-title\">\n                                                <div class=\"who-acts-deadline-image\"><\/div>\n                                                <p>Estimated duration<\/p>10 working days                                            <\/div>\n                                                                            <\/div>\n                                                                                                                        <div class=\"text\"><p>Download and fill in the indemnity request form <a href=\"http:\/\/www.reteleelectrice.ro\/wp-content\/uploads\/cerere-despagubiri.docx\">here<\/a>. Then, you need to submit it to your electricity supplier within ten business days.<\/p>\n<\/div>\n                                                                                                <a class=\"global-button global-button-white\" href=\"https:\/\/contulmeu.reteleelectrice.ro\/PEDRO_SiteLogin\" target=\"_blank\">Create an online account  <\/a>\n                                                                                <\/div>\n                                                                <div class=\"detalii-pas\">\n                                                                            <h2 class=\"sidebar-subtitle\">Submitting the request to the distributor<\/h2>\n                                                                                                            <div class=\"who-acts\">\n                                                                                    <div class=\"who-acts-title\">\n                                                <div class=\"who-acts-profile-image\"><\/div>\n                                                <p>Responsible<\/p>supplier and distributor                                            <\/div>\n                                                                                                                            <div class=\"who-acts-title\">\n                                                <div class=\"who-acts-deadline-image\"><\/div>\n                                                <p>Estimated duration<\/p>3 working days                                            <\/div>\n                                                                            <\/div>\n                                                                                                                        <div class=\"text\"><p>Once your supplier receives the request, they will forward it to us, your electricity distributor, within a maximum of three business days.<\/p>\n<\/div>\n                                                                                <\/div>\n                                                                <div class=\"detalii-pas\">\n                                                                            <h2 class=\"sidebar-subtitle\">Verifying the situation<\/h2>\n                                                                                                            <div class=\"who-acts\">\n                                                                                    <div class=\"who-acts-title\">\n                                                <div class=\"who-acts-profile-image\"><\/div>\n                                                <p>Responsible<\/p>distributor                                            <\/div>\n                                                                                                                            <div class=\"who-acts-title\">\n                                                <div class=\"who-acts-deadline-image\"><\/div>\n                                                <p>Estimated duration<\/p>10 working days                                            <\/div>\n                                                                            <\/div>\n                                                                                                                        <div class=\"text\"><p>Once we receive your request, we will contact you and arrange a visit to your home to verify the reported situation. From the moment we receive your request, we are required to complete this verification within ten working days.<\/p>\n<\/div>\n                                                                                <\/div>\n                                                                <div class=\"detalii-pas\">\n                                                                            <h2 class=\"sidebar-subtitle\">The assessment of the situation<\/h2>\n                                                                                                            <div class=\"who-acts\">\n                                                                                    <div class=\"who-acts-title\">\n                                                <div class=\"who-acts-profile-image\"><\/div>\n                                                <p>Responsible<\/p>distribuitor                                            <\/div>\n                                                                                                                            <div class=\"who-acts-title\">\n                                                <div class=\"who-acts-deadline-image\"><\/div>\n                                                <p>Estimated duration<\/p>3 days                                            <\/div>\n                                                                            <\/div>\n                                                                                                                        <div class=\"text\"><p>After the verification, we assess the situation and, within a maximum of three days after the on-site visit, we inform the supplier whether indemnity will be granted.<\/p>\n<\/div>\n                                                                                <\/div>\n                                                                <div class=\"detalii-pas\">\n                                                                            <h2 class=\"sidebar-subtitle\">Decision notification<\/h2>\n                                                                                                            <div class=\"who-acts\">\n                                                                                    <div class=\"who-acts-title\">\n                                                <div class=\"who-acts-profile-image\"><\/div>\n                                                <p>Responsible<\/p>supplier                                            <\/div>\n                                                                                                                            <div class=\"who-acts-title\">\n                                                <div class=\"who-acts-deadline-image\"><\/div>\n                                                <p>Estimated duration<\/p>3 days                                            <\/div>\n                                                                            <\/div>\n                                                                                                                        <div class=\"text\"><p>Within a maximum of three days after receiving our conclusion, the supplier will notify you of the decision.<\/p>\n<\/div>\n                                                                                <\/div>\n                                                                <div class=\"detalii-pas\">\n                                                                            <h2 class=\"sidebar-subtitle\">Submitting supporting documents<\/h2>\n                                                                                                            <div class=\"who-acts\">\n                                                                                    <div class=\"who-acts-title\">\n                                                <div class=\"who-acts-profile-image\"><\/div>\n                                                <p>Responsible<\/p>customer                                            <\/div>\n                                                                                                                            <div class=\"who-acts-title\">\n                                                <div class=\"who-acts-deadline-image\"><\/div>\n                                                <p>Estimated duration<\/p>60 days                                            <\/div>\n                                                                            <\/div>\n                                                                                                                        <div class=\"text\"><p>If you are eligible for indemnity, you must submit supporting documents (invoice\/receipt\/self-declaration including the purchase date) for each damaged appliance to your supplier within 60 business days of receiving the notification.<\/p>\n<\/div>\n                                                                                <\/div>\n                                                                <div class=\"detalii-pas\">\n                                                                            <h2 class=\"sidebar-subtitle\">Calculating indemnity<\/h2>\n                                                                                                            <div class=\"who-acts\">\n                                                                                    <div class=\"who-acts-title\">\n                                                <div class=\"who-acts-profile-image\"><\/div>\n                                                <p>Responsible<\/p>supplier and distributor                                            <\/div>\n                                                                                                                            <div class=\"who-acts-title\">\n                                                <div class=\"who-acts-deadline-image\"><\/div>\n                                                <p>Estimated duration<\/p>5 working days                                            <\/div>\n                                                                            <\/div>\n                                                                                                                        <div class=\"text\"><p>Once we receive the necessary documents from your electricity supplier, we calculate the indemnity amount and inform the supplier within a maximum of five business days.<\/p>\n<\/div>\n                                                                                <\/div>\n                                                                <div class=\"detalii-pas\">\n                                                                            <h2 class=\"sidebar-subtitle\">Payment of indemnity<\/h2>\n                                                                                                            <div class=\"who-acts\">\n                                                                                    <div class=\"who-acts-title\">\n                                                <div class=\"who-acts-profile-image\"><\/div>\n                                                <p>Responsible<\/p>distributor                                            <\/div>\n                                                                                                                            <div class=\"who-acts-title\">\n                                                <div class=\"who-acts-deadline-image\"><\/div>\n                                                <p>Estimated duration<\/p>\u2013 days                                            <\/div>\n                                                                            <\/div>\n                                                                                                                        <div class=\"text\"><p>The supplier will process the indemnity payment to you; the time frame for the payment is specified in the supply contract you signed with them.<\/p>\n<\/div>\n                                                                                <\/div>\n                                \n                <script>\n                    const dataFromPHPmobile = [{\"content_title\":\"Submitting the indemnity request\",\"who_acts_title\":\"Responsible\",\"who_acts_value\":\"customer\",\"term_title\":\"Estimated duration\",\"term_value\":\"10 working days\",\"content_tabs\":[{\"type\":\"text\",\"text\":\"<p>Download and fill in the indemnity request form <a href=\\\"http:\\\/\\\/www.reteleelectrice.ro\\\/wp-content\\\/uploads\\\/cerere-despagubiri.docx\\\">here<\\\/a>. 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In such cases, you can claim indemnity through your electricity supplier.<\/p>\n","protected":false},"author":10,"featured_media":9286,"parent":19185,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-19020","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.1 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Indemnity for damaged appliances | Retele Electrice<\/title>\n<meta name=\"description\" content=\"Have your appliances been damaged due to power surges in our electricity distribution network? 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